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We provide specialized freight delivery for large furniture items and secure tracked courier shipping for smaller handcrafted wood items. Every order is packaged with heavy-duty edge protectors and shock-absorbing layers to guarantee safe arrival.
Standard catalog items ready in stock ship within 2 to 4 business days and are delivered in 5 to 7 business days. Custom-built and made-to-order projects require 2 to 4 weeks of dedicated workshop craftsmanship prior to shipping.
Large pieces like dining tables, credenzas, and bed frames are cushioned with multi-layer furniture blankets, shrink wrapping, and sturdy timber crating to shield wood grains from impacts, temperature shifts, and transit scratches.
Yes, we accommodate international delivery for selected items. For international shipments, please contact our team via the Contact page with your destination address and item details to obtain a customized freight and customs quote.
As soon as your order is dispatched from our workshop, you will receive an email confirmation containing the carrier tracking code and a direct link to follow the progress of your delivery in real time.
All shipments are insured. In the unlikely event of transit damage, please note it upon delivery, take clear photos of the packaging and damage, and notify us within 48 hours so our team can immediately arrange repair or replacement.
Absolutely! Through our interactive Customizer page, you can submit exact dimensions, select preferred hardwoods (such as Teak, Mahogany, Mara, or Oak), and define tailored finishes to match your living space.
We source only sustainable, legally harvested hardwoods. Every timber log is carefully kiln-dried to optimal moisture levels to ensure durability, prevent warping, and preserve the natural luster of the wood grain.
Visit our Customizer page, specify your desired dimensions, estimated budget, timber preferences, and attach design sketches or reference photos. Our artisans will review your requirements and provide a comprehensive quotation.
Yes! Contact our team via our Contact page to request photos and guidance regarding our natural oils, wax finishes, matte lacquers, and wood tone variations to help you choose the best look for your home.
Keep furniture away from direct continuous sunlight and heating vents. Dust with a dry lint-free cloth and clean spills immediately. Applying natural beeswax or mineral wood polish every 6 to 12 months helps maintain richness and protection.
Yes! All kitchenware, charcuterie boards, and food contact crafts are finished exclusively with 100% food-grade mineral oils and organic beeswax, making them completely safe, non-toxic, and water repellent.
We accept secure credit and debit card payments via our online checkout gateway, as well as direct bank transfers for large custom orders and trade commissions. All transactions are protected by industry-standard encryption.
Standard catalog orders can be modified or cancelled within 24 hours of placement. For custom commissioned orders, cancellations are permitted until timber selection and workshop milling begins.
If a standard product arrives defective or does not match specifications, you can submit a return request within 14 days of delivery. For complete step-by-step instructions, visit our dedicated Return & Refund page.
Yes, all our handcrafted furniture pieces carry a 1-year structural warranty covering joints, structural integrity, and manufacturing defects under regular indoor household conditions.
Because every solid hardwood tree slab has unique grain patterns, medullary rays, knots, and color tones, each piece is distinct. While design and craftsmanship remain true to photos, natural wood variations are celebrated as marks of authenticity.
You can reach our artisan workshop team through our Contact Us page form, via email at info@ceylonwoodcrafts.com, or by calling our workshop support line during normal operating hours.
