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We are Ceylon Woodcrafts, dedicated to producing handcrafted solid wood furniture, bespoke home decor, and custom timber creations. Contact us at: info@ceylonwoodcrafts.com
We retain customer account and order records for as long as your account remains active or as required by law for taxation, accounting, warranty, and fraud prevention purposes.
For registered customers, personal profile details are securely stored. You can review, update, or request removal of your account profile at any time through your account dashboard or by contacting us.
We do not sell, rent, or trade your personal data. We only share necessary customer shipping details with trusted courier and freight partners strictly to fulfill and deliver your orders.
When you browse our shop, create an account, request a custom quote, or place an order, we collect essential details including your name, email address, delivery phone number, shipping address, and product preferences. This information is utilized strictly to fulfill orders, process payments, and provide shipping tracking updates.
All payment transactions are handled through secure, PCI-DSS compliant third-party payment gateways. We never store your full credit or debit card numbers on our servers.
If you upload design sketches, photos, or architectural specifications through our Customizer page, these files are accessed solely by our design and workshop team to calculate pricing and craft your bespoke piece.
Our website uses essential cookies to preserve your active shopping cart contents, maintain your authenticated session, and save your display preferences. These cookies do not track your personal activities on third-party websites.
When you log in, temporary authentication session cookies are established. If you select "Remember Me", your secure session persists for convenience. When you log out, session tokens are immediately revoked.
Our website may integrate reputable third-party services such as payment gateways, map directions, and logistics carriers. These providers adhere to strict data protection standards and access only the details necessary to perform their respective functions.
You have the right to access the personal information we maintain regarding your account, request corrections to inaccurate data, or request the deletion of your account and related records (subject to statutory warranty and financial compliance requirements). Please contact us at info@ceylonwoodcrafts.com with any data privacy requests.
